Aaron Christensen is the absolute best! We have done several deals with him and he just knows how to get the deal done, in your best interest, going the extra mile all the way through the process! Plus the C21 Everest group client appreciation nights are epic!!!!
Using Jess Terry Schneider as our realtor was one of the worst mistakes we have ever made—ever. First red flag was showings. Jess listed our house and one of the first things she told us was, “I don’t do open houses.” We didn’t read too much into this at first but after we had only 4 showings in 2 weeks, you should probably hold an open house for your client. We brought this up and she reassured us that, “you only need one buyer!” While this is true it is nothing more than meaningless buzz words used to ease their clients mind. After a few weeks of us stressing due to the lack of showings, Jess suggested we lower our price by a certain, fixed percentage that she said she recommended to all of her clients. It would have brought the price down almost $15,000. We disagreed and suggested lowering it $10,000. Two days later our house went under contract. Again, had we used her poor advice we would have lost out on that money. After we signed the contract on the house, we waited for our closing documents to review, sign, and ship. 4 days before closing, Jess’s colleague, Scott, at Titan Title emails us this information. A bogus fee from our HOA is included on the statement. Not a nominal, $25 or $50. It is a $25,000 fine. Frantically, we send emails, texts and are making phone calls to figure out what is going on. This is what we figure out: -Jess doesn’t have a clue. Scott at Titan has not sent the documents to her to review ahead of time. Scott received the documents a week before he sent them to us and did not mention A $25,000 FINE FROM AN HOA. (I questioned him on this and he denied any wrongdoing.) -From the get go, Jess’s team said the HOA wouldn’t talk to them, only the homeowner. We had to call and request all of our account information, fees, etc. Not once did anyone from the HOA office mention this additional fine. And once we found out about it, Jess did nothing to help resolve the matter. Again, we did all the legwork to get it resolved. A few weeks before closing, Jess’s team had reached out to see if we could close a day early to accommodate the buyers. Fast forward to two days before the new closing date, the $25k fine has been removed and we are waiting on updated closing docs. We send an email first thing in the AM, requesting updates. Jess replies that Scott at Titan Title said he wants verbal confirmation of the HOA fine removal. Finally at 4pm EST he sends the files and agrees to go over them on the phone—which he did not offer initially, we had to request. Closing now delayed. Scott goes over the paperwork with us and a $100 fee has been added by the HOA and Titan’s paperwork doesn’t say why. I look at the payoff the HOA provided to Titan Title and there’s a $100 RUSH FEE. I ask Scott about this and he tells me that it’s a fee the HOA applies to all title requests. I follow-up with HOA who tell me that this is not true, Scott’s team requested the information the day before it was due. Jess does business with a liar. I called Scott out on it, he hung up on me, then he sends us new documents with the fee removed. Once we think we are all ready to go, the address is wrong on the paperwork. We reach out to Jess, as well as the title company stating we need it fixed. Scott, the title insurance agent, states that this is “really not a big deal.” I tell Scott to correct the paperwork and stop having me do his job. Jess is, again, sitting on the sideline as we are, again, doing her job for her. Paperwork is eventually sent and the house closes on time. It’s a miracle. The next day her assistant texts us that the closing has funded and recorded. We never heard from Jess again. $14,000. We paid $14,000 in realtor fees to Jess. For $14,000, Jess listed our house, provided us with the initial contract, and bargained with Scott to remove his $100 fee for tardiness. If we assume the average amount of time spent on these things, she made roughly $5,000 an hour to sell our house. Not too bad.
Chris Armstrong is the absolute BEST realtor to work with! He’s always checking up on us, making sure we’re satisfied every step of the process! He looks out for us and even makes sure that we get crumble cookies every year on our birthday. Customer service at its finest. We recommend Chris to everyone looking to buy, he will take good care of you!
I rented a property through this company. It was by far the worst experience I've ever had. They're unethical, never follow through with promises and have no regards for the safety and wellbeing of the people renting. Because the roof leaked, causing light fixtures to short out anytime it rained, I told the "landlord" I was concerned about an electrical fire. His response was, "well you have renter's insurance right?". Horrible people to work with.
I am writing this review to warn others about my experience with Century 21 Everest. I feel like I am being held hostage by this agency and am unable to get out of my contract. The agents at Century 21 Everest are not looking out for their clients best interest. They pressured me into signing a contract before I was ready, as well as dated the contract a year out, and now I feel stuck. Despite my attempts to politely cancel the contract, the agents have refused to let me out of it. I regret ever working with this agency and wish I had done more research before signing on the dotted line. If you are considering working with Century 21 Everest, I would highly advise against it. The agents at this agency do not have your best interests in mind and will do whatever it takes to make a sale, even if it means trapping you in a contract you don't want to be in. Stay far away from Century 21 Everest.
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