We had a great experience with Century 21 Signature Real Estate in Urbandale. Andrew Mays and Abbey Robertson were great to work with. They were always available, doing whatever needed to be done on our schedule and had excellent communication throughout the home buying process. They clearly had our best interest in mind in all they did. I would recommend them to everyone!
What an absolute pleasure it was working with Andrew Mays. We couldn’t be happier with the entire experience. We were looking for a property in a highly sought-after area at a time when the real estate market was crazy. We will forever be grateful we had Andrew on our side. He truly went to bat for us to ensure we had the absolute best chance to close the deal on our perfect home! His enthusiasm and personal commitment to getting the job done along with his pleasant nature make him an exceptional agent. Thank you Andrew!
Century 21 does an admittedly good and pleasant job when things are going seamlessly. I have little to criticize them for in the way of professionalism. However, if things do take a turn for the worse, do not count on Century to have your back. They will abandon you. In my case, my agent was supposed to have set up an escrow account and just plain didn’t. Because of this negligence, I am now out multiple thousands of dollars. My agent tried for some time to help (without much result), but in the end his broker told him to drop the matter, leaving me out in the cold and forced to deal with it myself. In other words, Century 21 will abandon you to fix the mistakes that they created. Needless to say, I will be avoiding them whenever I buy or sell anything in the future. Edit: Century just contacted me, apparently not to resolve the matter, but to "garner understanding." Personally, I think I have all the understanding I need. I would much prefer to do business with an agency that has my back and will stick it out to defend me, and not one that's going to throw me under the bus for their screwups.
Taylor Hird is an awesome real estate agent. Very knowledgeable and very quick to schedule showings. She was very responsive to our questions and kept us up to date. Recommending her to anyone who is looking for a home.
Jason Bergan is the least professional real estate agent I have ever worked with. I am currently filing a lawsuit against him for racial discrimination.
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