Renting in NYC is a tricky game and as a tenant, you have to be careful who you trust. However, Erika was trustworthy, kind, and very communicative. It was refreshing to have an approachable representative who genuinely looks out for your best interests. She made my search and application process easy and painless, and I was able to land my dream apartment. Highly recommend!
I have moved plenty of times as a NY renter within the last decade and none of my apartment searches went as smoothly as this one did working with Erika. She made this a wonderful experience for my dog and I. Being a renter and also having a dog is difficult in NYC but she made the experience painless. Her responses and answers to any questions I had were professional and timely. She was very flexible with working around my schedule to get me moved in on the date that I wanted. She was also very diligent about making sure that my dog would also have no problems living with me in the apartment. From start to finish I was able to look at an apartment, put in an application, get approved and get keys all within one week. If you're looking for a realtor who actually cares about your happiness and quality of life, Erika is exactly who you are looking for.
As a third generation homeowner of a two family house, I needed rental income. But I was very apprehensive about finding a tenant. I had had only one experience with a realtor who had found a pair of mismatched roommate for my first tenants. It did not go well until the dissatisfied roommate left a few months later. Of course, no one can be certain of how people will behave in their rental. But I do believe a good realtor can make a difference in finding tenants who will respect the property and the people living there. So, with a newly vacated apartment, I started searching for a new realtor. Donna’s business seemed similar to others. It was established in the area with good reviews. But, the difference for me were the satisfied landlord reviews. That set her apart from the rest with good reason. Donna and her sales person, Evie, earned those reviews and now this one. They worked with me and always kept me updated on the search. They brought prospective tenants who were genuinely interested in the apartment. It wasn’t just about a good background check (VERY important, of course, but only one part it). They listened and did the work to find a great tenant. The end result proves it. It’s a new month with a new tenant and I’m one very happy landlord! Thanks, Donna and Evie, for restoring my confidence in the rental business.
I had a terrible experience trying to attend an open house hosted by Donna. The open house was in middle village. My boyfriend and I drove from Brooklyn on a Sunday morning and our agent wasn't able to attend because she was hosting her own open house that day. As we were entering the house I made the mistake of letting Donna know that I already had an agent. Once I let her know that Donna turned us away and said we'd have to get our agent to show up. I spoke with my agent over text and she told me that this is illegal and that anyone can attend with or without an agent because it's an open house. It seemed like a misunderstanding so before leaving I tried to reason with Donna so my boyfriend and I wouldn't have to drive back on another day. While waiting to speak with Donna we watch another older couple who said they had found the listing on Zillow enter without an agent with no issue. Another agent locked the glass door while we waited outside as if they were concerned for their safety. When Donna finally come out to speak with us she shielded herself with the glass door as we spoke. She said how busy the opening is and how they don't have time to let us walk through, saying all of the other buyers here are pre approved for mortgages ( I am an all cash buyer). She also said she is liable for anything that is stolen insinuating that we might steal something. At first I thought she didn't want to let us see the house because she had prospective offers and didn't want to co-broke a deal with an outside agent, but the more I talked to her it seemed like she might also be assuming that we are no serious buyers because we are in our early 30's. Regardless of the reason her approach was patronizing, and the situation seemed to be revealing of unethical or discriminatory practices. My agent followed up with Donna multiple times and she never responded so we were never able to view the home despite being interested buyers with cash in hand.
A very professional office. They are extremely knowledgeable in the real estate business. I would highly recommend them. It was a pleasure working with Donna and Erika. Thank you so much for all your help.
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