The team at Masters Mortgage was amazing! I was referred to Masters by my parents who did their refi through them. Buying my first home was very overwhelming and scary at times. When rates were rising, I urgently called them looking for a rate lock. I had shopped at 3 other brokers and Masters was the lowest rate and I’m so happy I locked when I did. I had the pleasure of working primarily with Bridget in the purchase of my new home. Her and the team were efficient, quick to respond, and always communicated the next steps. Their work is high quality and professional. Everyone on the team I spoke to were always so pleasant. After my experience with Masters, I will use them in the future and am happy to refer family and friends to them as well.
Masters Team Mortgage is the absolute best mortgage company we’ve worked with! They are standouts when it comes to communication, customer service, and helping you find the best option for you. They take time with us each and every time we reach out with a question. We worked with them for our purchase and through multiple refinances, and always had a stellar experience.
I've used Masters Team Mortgage services three times to refinance my house and each time I have been impressed with their professionalism and promptness. They are extremely accessible and every question I ever had was quickly answered. Every chance I've gotten to work with them I have felt completely taken care of and in excellent hands! I highly recommend Masters Team Mortgage.
We were very fortunate to work with Masters Team Mortgage and had an excellent experience. We do not say this lightly as we are very particular about who we choose to work with and spoke with 20+ top rated lenders and brokers in the Sacramento area. From our initial call with Rochelle to our final closing with Bridget and all the steps in between we felt very taken care of by the team with the highest level of customer service. We closed on time and were happy with the rates we received. We chose Masters Team for a few reasons: 1. Experience, reputation and exceptional customer service 2. Structure of the loan worked best for our situation and they offered competitive rates 3. Randy’s dedication despite him being the founder of a larger team- he called us back on Labor Day when we were in a pinch and needed to submit our offer asap over the holiday weekend. This is what sealed the deal and we are grateful for his commitment and dedication to his clients. We always felt taken care of by the team and everyone made it a seamless process after we submitted our offer. From receiving all of our different scenarios to discussing the best way to structure our purchase, ordering the rush appraisal, going into underwriting, communicating with our realtor and escrow company to final closing, everything was done with care and integrity. After chatting with Randy and getting to know the team, we were impressed not just by the volume of loans closed or years of experience but by their care and attention to detail in every step of the process. We felt reassured knowing that they were always available if we needed them and that we were working with a team of dedicated professionals who would make this transaction as smooth and stress free as possible, putting their client needs first. We are grateful to have been able to work with Masters Team Mortgage and can highly recommend them. Thank you!
I loved using Masters Team Mortgage. Anytime they needed information/documents from me that I had trouble getting, they always offered to do the legwork for me. Rochelle and Bridget, who I worked with mostly, were super friendly and always made time for my calls, or returned my call that day and made me feel like a valued client. I will definitely use them again for my next loan.
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