We absolutely loved working with prime mortgage. They made sure we understood all of our options prior to making our final decision. They gave us their opinion of what they thought would work best for us. We were sketchy in the beginning but they made sure we understood they were a valid company and were in business for years which made us feel more comfortable about choosing them. There are so many frauds out there so that made it somewhat hard. We were so happy in the end we choose to use them. We recommend them to anyone looking to refinance there home. We plan to use them again. Thank you prime mortgage for helping my family. The owner Frank is awesome and he had a whole team that was awesome to work with. They all communicated very well. You will not regret choosing them.
Our experience with Frank was seamless. We were very impressed with his knowledge about his industry and his great customer service. Not only were we fortunate to work with Frank, but also with his team during our transaction. They were in constant communication with us so we always knew where we stood in the process. Our loan went through without any challenges. Working with Frank's Prime Mortgage team was a pleasure. We continue to appreciate their follow even months after our loan closed and wouldn't do another loan without him and his team!
Frank and team were exceptional from the beginning to the end. I am a first time home buyer so I had a lot of questions starting out. Frank was patient and answered all my questions with the different scenarios I presented. Then once my offer was accepted, the hand offs to each person assisting with the next phase if the process was very professional. There was never a question about who was supporting you through the various stages of the process. In the end we needed some information from the seller and had to do some coordinating with the escrow officer and Felicia was right on top of it. Great experience AND closed escrow early.
This review is a couple months past due. I have been using Frank and his team since 2015. Frank first reached out to me and told me he could help me lower my rate. I told him, I’ve had numerous other lenders tell me the same thing but have always failed. Frank convinced me to give him a chance. Sure enough, he was able to lower my rate and drop my monthly payment by around $250. This was such a huge help after my agent got me into a house that was extremely hard to afford. Fast forward a couple years, every time I looked for a new house or had questions regarding payments and rates, Frank was my first call. This happened numerous times since 2019. Without hesitation, Frank would always answer a text, call or email. In Feb of this year, my family and I finally found a home we fell in love with. Of course, Frank was my first call. We required a 21 day escrow and we wanted to skip 2 months of payments. Frank and his team worked tirelessly to make this happen. All the pieces fell together perfectly and we closed on time. Frank was even able to get us an appraisal exemption with his bank. I should also mention, I did check out rates with 2 other friends I know that do lending and Frank still had the best rate. If you are on the fence with a lender, rest assured you are in good hands with Frank and his Prime Mortgage team. I would recommend him as a lender to anyone that asks. Frank has a customer for life with me and my future home purchases and lending needs.
I want to say Prime Mortgage changed my family’s lives. I remember getting their call for the first time Like it was yesterday. I was a little scared it was a scam but the more I spoke to them the more I felt like they can be trusted. They are all very knowledgeable which made it look and sound more legit. It was the best decision I ever made refinancing my loan with them. They made the whole process easy and their was a lot of communication and when I asked a question they almost immediately answered them. They have a lot of patience and a lot of experience. You are in good hands if you decided to use them for any service that they provide. Take it from me and my family. You will not be disappointed. They give you lots of options and let you chose what will work best with your own situation. Thank you frank, Charlette, Felisha, Steve & Katie at prime mortgage can’t wait until the next time we all get to speak.
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